Terms & Conditions

1. Introduction

Welcome to Hannah Duncalf Yoga, your space for yoga, mindfulness, massage, and holistic well-being in Savoie, France.

These Terms and Conditions outline the agreement between you (“the Client”) and Hannah Duncalf Yoga (“the Company,” “we,” or “us”).

By booking or attending any of our classes, sessions, massages, or retreats, you confirm that you have read, understood, and agree to these Terms.

2. Our Services

Hannah Duncalf Yoga offers a range of services, including:

Group yoga sessions
Private yoga sessions
Mindfulness and meditation sessions
Well-being and relaxation massages
Yoga and wellness retreats

Schedules, locations, and prices are available on our website and may be updated from time to time.

3. Bookings & Payments

All services must be booked in advance (online, by phone, or in person).
Full payment is required at the time of booking unless otherwise arranged.
We accept card payments, bank transfers, and other approved methods.
Packages, passes, and gift cards have clearly stated validity periods and are non-transferable.

4. Cancellations, Refunds & Rescheduling

Group Classes

Cancel or reschedule up to 24 hours before class to receive a full credit or reschedule option.
Cancellations made less than 24 hours before class are non-refundable.

Private Sessions & Massages

Require a minimum of 24 hours’ notice to reschedule or cancel.
Late cancellations or no-shows are charged at 100% of the session fee.

Retreats

A non-refundable deposit is required to confirm your place.
The balance is due by the date stated on your booking confirmation.
Cancellations over 60 days before the retreat start date may be partially refunded (less deposit).
Cancellations within 60 days are non-refundable, except at our discretion.
If Hannah Duncalf Yoga cancels a retreat, you’ll receive a full refund or credit toward a future retreat.

Cancellations by Hannah Duncalf Yoga

We may cancel or reschedule sessions due to instructor illness, low attendance, or unforeseen events. In such cases, you’ll receive a refund or class credit.

5. Health & Safety

Please ensure you are medically fit to participate in our sessions.
Inform us of any health conditions, injuries, allergies, or pregnancy before attending.
Participation is at your own risk. Always work within your personal limits.
We reserve the right to refuse participation if it is deemed unsafe.

6. Liability & Waiver

By attending our services, you acknowledge that:

You participate voluntarily and at your own risk.
Hannah Duncalf Yoga is not liable for injury, loss, or damage except in cases of proven negligence.
You release Hannah Duncalf Yoga from any claims arising from participation.

7. Code of Conduct

We aim to maintain a warm, inclusive, and respectful environment.
Please:

Arrive on time and respect others’ space.
Follow instructor guidance for your safety.
Refrain from disruptive, aggressive, or inappropriate behavior.

Hannah Duncalf Yoga reserves the right to refuse entry or remove anyone acting in breach of this code.

8. Retreat Terms

When booking a retreat:

You are responsible for your own travel, insurance, and documentation.
Please inform us of any special dietary or medical needs in advance.
Minor changes to the schedule, instructors, or accommodation may occur.
No refunds are offered for travel delays, illness, or early departure once the retreat begins.

We strongly recommend comprehensive travel insurance covering cancellations and medical emergencies.

9. Privacy & Data Protection

Your personal and health information is handled with care and confidentiality.

We comply with EU GDPR regulations.
Information is collected only for providing safe and effective services.
Data is stored securely and not shared with third parties without your consent (unless legally required).
You can opt out of marketing emails at any time.

10. Massage Disclaimer

Our massages are for relaxation and general well-being only. They are not medical or diagnostic treatments.
Please disclose any injuries, allergies, or medical conditions before your session.
You may withdraw consent at any time during treatment.

11. Intellectual Property

All materials, class content, retreat resources, and media produced by Hannah Duncalf Yoga remain our intellectual property.
Recording, copying, or redistributing these materials without permission is not allowed.

12. Feedback & Complaints

We value your feedback.
If you have any concerns or suggestions, please contact us by email.
We strive to resolve all issues quickly and respectfully.

13. Updates to Terms

These Terms may be updated from time to time.
Any updates will be posted on our website, and continued use of our services signifies acceptance of the revised Terms.